Return Policy
RETURNS
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FULL-PRICE ITEMS
We hope you are 100% satisfied with your Olores purchase. However, for full priced items, if there is any reason you are not completely satisfied, Ethereal Olores Co. is more than happy to offer a refund on items within fourteen (14) days of your original purchase date.
Returns are accepted for unopened and unused products only, within fourteen (14) days of the original purchase date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
- Visit www.oloresng.com
- Login to your account by clicking "My Account" (must have a registered account)
- Select "Order History"
- Click on the return link to fill out the return form
- A member of our Customer Care team will be in contact with you to provide further details
TO PROCESS RETURN (GUEST CHECKOUT)
- Email customerservice@oloresng.com or call Customer Care at (234) 08079140644. Please have your order number ready (reference your original confirmation email from Olores).
SALE ITEMS
All sale products are final sale and are not eligible for returns or exchanges.
DAMAGES
If upon arrival, any part or all of your order is damaged, please email customerservice@oloresng.com within fourteen (14) days and include your order number and a picture of the damage. A member of our Customer Care team will be in contact with you shortly to provide with possible options.
Please note: Once the product is removed from its protective packaging, we cannot be responsible for any further damage due to improper handling.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@oloresng.com
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@oloresng.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
FOR FURTHER QUESTIONS
Contact our customer care at (234) 08079140644
Email your claim to: customerservice@oloresng.com
